Order

What is the reason I have only received part of my order?

You may receive your items in separate packages from our fulfillment team. In most cases, this is done to ensure that you receive your items faster, since they're ready. If your order is large, we may ship it in separate shipments to ensure your order reaches you as quickly and safely as possible.

How can I find my order confirmation email?

Upon submission of your order, an order confirmation email will be sent to the email address provided during checkout. In case you do not receive the email, please check your Spam folder and ensure to add ritera@163.com to your list of safe senders. For additional assistance, feel free to contact our customer service support team.

Can I cancel my order after it has been placed?

Once an order has been placed, it undergoes swift processing to guarantee prompt delivery. Consequently, alterations or cancellations may not be feasible. Kindly reach out to our customer service ritera@163.com promptly for any required assistance.

Shipping

When will my order ship?

After your order is successfully placed, our shipping team diligently prepares your package. It normally takes 1-3 business days for us to process your order. Please note that this does not include holidays and weekends.

*While we strive to ship all orders promptly, please be aware that processing delays may occur during sales events and peak shopping periods.

Where is my shipping confirmation email?

Upon shipment of your order, you will promptly receive a shipping confirmation email at the email address provided during checkout. If you do not receive this email within our designated processing time, please contact our customer service support team ritera@163.com for additional assistance.

Do you ship internationally?

Indeed, we provide international shipping services to specific countries. The shipping expenses and delivery durations for international orders can differ. For further information, kindly consult our shipping policy.

Payment

What payment methods do you accept?

We accept major credit cards, debit cards, and PayPal for online purchases. All payments are processed securely to ensure the safety of your personal information.

Is my payment information secure?

Yes, we take the security of your payment information seriously. Our website uses encryption technology to protect your data during the checkout process.

Return

How can I make a return?

1. To start a return, please contact our Customer Service team at ritera@163.com. Tell us which item(s) you want to return and why you want to return.
2. If your return is accepted, we’ll send an email for with instructions for the next steps.
3. Wait for the package to arrive at the warehouse. It usually takes 7-20 days, depending on the distance between your location and the warehouse.
4. We will notify you once we’ve received and inspected your return, and once we process your returned items in the warehouse, a refund will be initiated immediately.

Do I have to pay for the return?

• For the first order customers, we will provide a free return;
• For non-first order customers, we will charge 6.99USD as the shipping fee, which will be deducted from the refund amount.

Please refer to our return policy for more details.